Products & Services

Our Approach We listen through an appreciative lens to the overarching needs of leaders, front-line staff, and patients. Rather than prescribe a solution, we involve them in developing solutions that draw from existing strengths and best practices. Our work is based upon 30 years of empirical research and is linked to behavioral competency anchors and best practices. Our commitment employs small tests of change and frequent follow-up and feedback. Services   Leadership Development Strategic Planning Executive Coaching Staff Development Needs Analysis & Diagnosis Methodologies   Behavioral Event Interviewing Competency Model Building Appreciative Inquiry Storytelling World Café Coaching 360 Feedback Daily Huddles Tools & Assessments   Behavioral Competency Dictionary Leadership Inventory Social Motive Inventory Myers Briggs Type Indicator (MBTI) Learning Styles Inventory HealthCare Climate Survey Q-sort Products   Feedback Reports Interview Guides Training workbooks Scripting cards Tent Cards Placemats Testimonials Read what our clients said about a workshop titled: Behavioral Event Interviewing: Service Excellence and Critical Thinking Competencies   “The workshop facilitators created a relaxed atmosphere. They allowed us space to “think out loud.” The setting was comfortable and encouraged me to think outside the box.”   “I learned that to have to have an above average business you must “target” above average employees for hiring. Average doesn't cut it any more.” “It is important to know that there are measurable criteria that will assist me in hiring highly qualified employees.” “I really enjoyed the discussion and explanation about the competency models, the protocol questions, actions, and thoughts.”