• Masterpieces in Healthcare Leadership
• Exemplars
• Identifying Masterpiece Organizations
• Inviting Contributors
• Determining Participants and Audience
• Designing the Research Methodologies
• Masterpiece Summit

Chapter 2: Research Methods

• Healthcare Causal Flow Leadership Model
• Behavioral Competencies
• Data Collection
• Interviews
• Behavioral Event Interviews
• Appreciative Inquiry Interviews
• Interview Totals
• Healthcare Leadership Inventory
• Leadership Competencies
• Leadership Style
• Healthcare Climate Survey

Chapter 3: Data Analysis

• Behavioral Event Interviews Analysis
• BEI Conclusion 1
• BEI Conclusion 2
• BEI Conclusion 3
• BEI Conclusion 4
• BEI Conclusion 5
• Leadership Style Analysis
• Dominant Leadership Styles
• Back-Up Leadership Styles
• Seldom-Used Leadership styles
• Climate Survey Analysis
• Conclusions

Chapter 4: How to Read These Stories

• How to Read the Stories
• The Focus Area
• The Voices

Chapter 5: The Pilot

• Clinton Hospital
• Work-Life Balance
• Patients First
• Underlying Needs of Patients
• Follow-Up Telephone Calls
• Family
• Employee Selection
• Orientation Welcome
• Leadership Sets the Tone
• Coaching and Being Coached
• Teamwork
• Rewards and Recognition
• Extending to Community
• Above and Beyond
• Warm Blanket
• Editor Commentary

Chapter 6: The Listening Business

• Fairview Hospital: a Cleveland Clinic Hospital
• People First
• Believing in People
• Extended Family
• Being Present
• Leadership Sets the Tone
• Best in the Nation
• Touching Lives and Hearts
• Ministry of Caring
• Accountability
• Voices of the Patients
• Heart and Soul of Housekeeping
• Editor Commentary

Chapter 7: A Culture of Coaching & Developing Others

• Geisinger Health System
• Role Model
• House Calls
• Patients First
• Shared Vision
• Integrated Team Approach
• Believing in People
• Peak Experiences
• Developing Others
• Coaching and Being Coached
• Loyalty to the Patient
• Storytelling
• Work Family
• Editor Commentary

Chapter 8: The Power of Storytelling

• Mountain States Health Alliance
• The Power of Storytelling
• Connecting with Patients
• Patients Supporting Each Other
• Patients First
• New Employees
• Doing it Better
• Soul Stories
• The Unexpected
• Believing in People
• Work Family
• Seizing the Moment
• Coaching and Being Coached
• Going Out of the Way
• Editor Commentary

Chapter 9: Lead or Get Out of the Way

• The Cathedral Foundation
• The Future of Aging
• The Non Mission
• Partnerships
• Seizing the Defining Moment
• Constancy of Purpose
• Engaging Staff
• The Right Fit
• Get it Done
• Positive Focus
• Believing in People
• The Unexpected
• Editor Commentary

Chapter 10: Establishing Trust Through Consistency

• Greenwich Hospital, a member of the Yale New Haven Health System
• Service Journey
• The Essence of Leadership
• The Patient First
• Developing People
• First-Class Service
• Employee Initiative and Engagement
• Defining Moments
• Believing in People
• Editor Commentary

Chapter 11: Connecting to a Vision

• Sharp HealthCare
• Communicating the Vision
• Leadership Sets the Tone
• The Right Fit
• Five-Star Journey
• Coaching and Being Coached
• Believing in People
• Work Family
• Thanking Patients
• Spirit of Caring
• Editor Commentary

Chapter 12: Meritocracy

• Brigham and Women’s Hospital, Member of Partners HealthCare System
• Becoming a Doctor
• Selection
• Meritocracy
• Fierce Loyalty
• Enduring Relationships
• Dedication to Patients
• Blame-Free Culture
• Traditions
• Nurturing Others
• Editor Commentary

Chapter 13: Thinking Strategically

• Robert Wood Johnson University Hospital Hamilton
• Leadership Sets the Tone
• Strategic Thinking
• Doing it Better
• Managing Up
• Believing in People
• Coaching and Being Coached
• Acting Independently
• New Employees
• Engaging Staff
• Healthy Community
• Shapedown
• Patients First
• Editor Commentary

Chapter 14: Thematic Summary

• High Patient Satisfaction
• Patient Comments
• Favorable Healthcare Climate
• Employee Comments
• Supporting Artifacts
• Definition
• Function
• Examples
• Successful Leadership

References

Editor Biographies

Contributor Biographies