Our Approach
 We listen through an appreciative lens to the overarching needs of leaders, front-line staff, and patients. Rather than prescribe a solution, we involve them in developing solutions that draw from existing strengths and best practices. Our work is based upon 30 years of empirical research and is linked to behavioral competency anchors and best practices. Our commitment employs small tests of change and frequent follow-up and feedback.
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Services
Leadership Development
Strategic Planning
Executive Coaching
Staff Development
Needs Analysis & Diagnosis
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Methodologies
Behavioral Event Interviewing
Competency Model Building
Appreciative Inquiry
Storytelling
World Café
Coaching
360 Feedback
Daily Huddles
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Tools & Assessments
Behavioral Competency Dictionary
Leadership Inventory
Social Motive Inventory
Myers Briggs Type Indicator (MBTI)
Learning Styles Inventory
HealthCare Climate Survey
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Products
Feedback Reports
Interview Guides
Training workbooks
Scripting cards
Tent Cards
Placemats
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Testimonials
 Read what our clients said about a workshop titled: Behavioral Event Interviewing: Service Excellence and Critical Thinking Competencies
“The workshop facilitators created a relaxed atmosphere. They allowed us space to “think out loud.” The setting was comfortable and encouraged me to think outside the box.”
“I learned that to have to have an above average business you must “target” above average employees for hiring. Average doesn't cut it any more.”
“It is important to know that there are measurable criteria that will assist me in hiring highly qualified employees.”
“I really enjoyed the discussion and explanation about the competency models, the protocol questions, actions, and thoughts.”
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